Privacy Policy

Bizzfi – Complete Digital Business Solutions, powered by KL10SOUQ ENTERPRISES LLP, respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, enquiry forms, contact forms, and advertising lead forms.

1. Information We Collect

Depending on the service or enquiry, we may collect information such as:

• Full name
• Mobile or phone number
• Email address
• Location or place
• Company or business information
• Service requirements or enquiry details
• Information voluntarily submitted through our forms

When you submit a lead form through Facebook or Instagram, some information may be pre-filled by Meta based on the information associated with your account.

2. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry or request
• Contact you regarding the service you requested
• Provide quotations and service information
• Schedule consultations or site visits
• Provide technical or business support
• Manage customer enquiries and leads
• Improve our products and services
• Maintain records of business enquiries

3. Lead Generation and Advertising

Bizzfi may use advertising platforms such as Facebook and Instagram to generate business enquiries. When you submit an Instant Form or lead form through these platforms, the information you provide may be securely transferred to Bizzfi for the purpose of responding to your enquiry.

We may use your submitted information to contact you by phone, WhatsApp, email, or other appropriate communication methods regarding your enquiry.

4. Sharing of Information

We do not sell your personal information.

We may share or process information with trusted technology and service providers where reasonably necessary to operate our business, manage enquiries, provide services, maintain our systems, or communicate with you.

Such service providers may include website hosting, business management, CRM, communication, advertising, analytics, and infrastructure providers.

5. CRM and Business Systems

Information submitted through Bizzfi enquiry forms may be stored and processed in our business management and CRM systems for lead management and customer communication.

Access to such information is restricted to authorized persons and systems that require the information for legitimate business purposes.

6. Data Security

We take reasonable technical and organizational measures to protect the personal information we process against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, and complying with applicable legal or accounting requirements.

8. Your Choices

You may contact us if you want to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where applicable
• Opt out of non-essential communications

Some information may need to be retained where required for legitimate business, legal, accounting, security, or regulatory purposes.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies for essential website functionality, security, performance, analytics, and advertising-related purposes.

The use of cookies may vary depending on the features and services enabled on our website.

10. Third-Party Platforms

Our website and advertising activities may involve third-party platforms and services. These platforms may process information according to their own privacy policies and terms.

Examples may include advertising, hosting, CRM, analytics, communication, and payment service providers.

11. Children's Privacy

Our services are intended for businesses and general users and are not specifically directed toward children. We do not knowingly request personal information from children for the purpose of providing our business services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised update date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us.